1. Definitions
1.1. “Customer means the customer placing an order of goods with the company
1.2. “Buyer” means the Buyer placing an order for Goods with the Customer.
1.3. “Company” means Quality Garden Structures Ltd, whose registered office is situated at 71-75 Shelton Street, Covent Garden, London, WC2H 9JH.
1.4. “Goods” means all Goods which are subject to the customer’s order which are supplied to the Buyer by the Company under these conditions.
2. Terms of Trading
2.1. The company agrees to sell and the customer agrees to purchase the goods specified In the company’s sales / invoice
2.2. The price quoted excludes Vat. The rate of tax and other duties if applicable are those prevailing at the time of order
2.3. The company may at any time adjust the price to increase or decrease the cost of supplying goods to the customer
2.4. The price quoted only includes delivery within mainland areas of England, Wales and lower Scotland.
2.5. The price to have the goods delivered to upper Scotland, Northern Ireland, Republic of Ireland and outside of the UK will be subject to a surcharge
3. Orders
3.1. All orders placed are subject to availability of goods
3.2. All orders placed must use and comply with the company order process
3.3. The company does not accept orders on a sale or return bases for made to orders products
4. Delivery
4.1. All delivery times quoted are estimates only
4.2. The company agrees to use its best endeavours to meet the delivery dates estimated, they will not be liable for compensation to the customer / buyer
should the goods be delivered outside of the estimated quote and the customer agrees they have no claim against the company for delay or any costs /
losses resulting from any such delay
4.3. Later delivery dates than the estimated quoted date will not entitle the buyer to cancel made to order products
4.4. The company may decline to deliver if the company
or its agents believe it would be unsafe, or if access is unsuitable or reasonably difficult.
4.5. If the company or its agents are unable to deliver on a pre agreed date with the buyer, then the buyer may be liable for a redelivery cost to cover changers incurred in attempting to make delivery
5. Payment terms
5.1. The customer will be given account terms on the successful completion of the application of the account, these terms can change these account terms at any time without notice
5.2. If the customer has been approved a credit account payment in full shall be made to by the customer within the date of the invoice, unless agreed in writing by one of the company directors.
5.3. If the customer fails to pay the company in full by the due date, the company has the right to put the customer account on stop and any future delivery may be cancelled or suspended
5.4. If the company has an agreed credit limit the company may withdraw or reduce it at any time without notice
5.5. The customer does not have the right to set off any money you claim any company owed by one of the company directors owes to you against any money you owe to us
5.6. The customer must inspect goods on delivery, if any goods are damaged, the buyer must raise this within 14days.
6. Title and risk
6.1. The title and property of the goods supplied by the company will not pass to the customer/ Buyer until payment in full has been made
6.2. Legal and Beneficial ownership shall not pass to the customer/ Buyer until payment has been paid in full
6.3. The risk of the goods shall pass to the buyer upon delivery
7. Return of goods
7.1. The company will accept returns for non made to order items only within 14 days of the successful delivery if:
7.2. The goods must be unused, unopen, and in a condition that can be resold
7.3. The buyer is responsible for the cost of returning the goods, unless the goods are faulty, damaged or not as described.
7.4. Damaged goods caused by the buyers negligence are not eligible for a refund
7.5. All goods must be returned in the same condition it was sent
7.6. The company will inspect and verify the condition of the goods before processing the refund
7.7. Refunds will be processed in the same form as the original payment. Refunds will take approximately 5 – 10 business days to process upon receipt of the goods
7.8. All made to order items will not be eligible for a refund once the order has been placed.
7.9. Goods that are found to be defective will be replaced or refunded in full, buyers will have 14 days after successful delivery of the item to declare any and all defects.
8. Cancellation of orders
8.1. The buyer may cancel the order free of charge, with the exception of “made to order goods” which can not be cancelled.
8.2. All made to order goods are not eligible for refund after the order has been placed.
9. Purchase of Show Models
9.1. All show models purchased by the customer must be kept on display for a minimum of 2 years before being sold.
9.2. Failure to comply with term 10.1 will result in any discount, rebate or offer of any kind being reversed and the balance becoming immediately payable.